Refund and Cancellation Policy

Overview

At Tekizz IT Services, we strive to provide exceptional online training courses to our customers. We understand that there may be situations where you are not completely satisfied with your course purchase, and we are committed to addressing your concerns fairly and promptly. This Refund and Returns Policy outlines the circumstances under which you may be eligible for a refund or return for our online training courses, as well as the process for requesting a refund or return.

Refund / Cancellation Eligibility

You may be eligible for a refund for an online training course if:

You request a refund within 5 days of your purchase, and you have not accessed more than 20% of the course content.
The course content is significantly different from the course description, and we are unable to address your concerns within a reasonable timeframe.
You experienced a technical issue that prevented you from accessing or using the course, and we were unable to resolve the issue within a reasonable timeframe.

Please note that refunds will not be granted for reasons unrelated to the quality or functionality of our online training courses, such as changes in your personal circumstances, lack of time to complete the course, or purchasing the course by mistake.

Refund / Cancellation Process

To request a refund, please follow these steps:

Contact our customer support team at [email protected], providing your full name, email address, the name of the course, the date of purchase, and a detailed explanation of the reason for your refund request.
Our customer support team will review your request and respond within 5 business days. If your refund request is approved, we will initiate the refund process.
Refunds will be processed using the original payment method. Please allow 10 business days for the refund to be credited to your account.

Course Exchanges

In certain cases, we may offer you the option to exchange your purchased course for another course of equal or lesser value, subject to the same conditions outlined in the Refund Eligibility section above. To request a course exchange, please contact our customer support team at [email protected] and provide the necessary information as outlined in the Refund Process section.

Changes to This Refund and Cancellation Policy

We may update our Refund and Returns Policy from time to time. Any changes will be effective when we post the updated Refund and Returns Policy on our website. Your continued use of our online training courses after the updated Refund and Returns Policy becomes effective indicates your acceptance of the changes.